Privacy Policy

WEB PAGE DATA PROTECTION POLICY

1. Who is responsible for the processing of my data?

The responsible for processing your data is ABANCA CORPORACIÓN BANCARIA, S.A., with Tax ID A-70302039 and registered office in Calle Cantón Claudino Pita, 2, 15300, Betanzos, A Coruña (Spain).

In ABANCA we have a Personal Data Protection Officer, formally appointed, with whom you can get in touch if you need it by writing to privacidad@abanca.com.

2. What kind of data do you process?

You should know that there are two types of personal data:

a) Data that you provide us directly

Navigation through our website does not require prior registration. However, when you visit our website, our web servers store, as standard, information such as the IP address and the domain from which access is obtained, the date or time of the visit, etc.

On the other hand, certain functionalities of our website require that you provide additional information through the corresponding form (for example, to request personalised information about our products or to make inquiries about ABANCA or our services). If the data protection policy of the aforementioned services differs from the general data protection policy of this website, we will always inform you beforehand.

b) Data provided indirectly by users

When you browse, different cookies can be installed on your device, as it is explained in our cookie policy.

3. Why are you processing my data?

The personal data will be used only to allow navigation through our website and, in case you have accepted the cookies policy, to analyse the navigation made and perform behavioural advertising.

Also, prior to the use of the different web forms, we will inform you about the treatment that we could make of the data you provide through these forms and, where appropriate, your consent will be requested for the remittance of offers and promotions by any electronic or non-electronic channel, of a general nature or adapted to your profile, about the products or services offered or marketed by ABANCA or by the companies and entities that make up the economic group (according to the definition of "group" contained in article 42º.1) of the Commercial Code) of ABANCA - activities of which include financial, social, insurance, real estate, real estate investment, training, marketing and consulting and advisory services-, as well as by collaborating companies that offer products and services related to finance, insurance, leisure, food, household appliances, furniture, vehicles, footwear, textiles, optical, services and products for personal consumption, etc. Where appropriate, you may revoke your consent at any time and for free by sending a message to bajas@abanca.com

4. Who do you share my data with?

To be able to provide you with the best service and process the requests that you may make through the web, we could transfer the data obtained through the different forms to the companies of our economic group that in each case correspond to the purpose of the request. For example: if you request information about a pension plan, your data may be shared with Abanca Vida y Pensiones de Seguros y Reaseguros, S.A. to process that request.

5. Is an international transfer planned?

Google Inc, a Delaware company, main office of which is located in 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"), provides a web analytics service through the installation of different cookies in your device (Google Analytics). In case you have accepted our cookie policy, the information that this cookie generates (including your IP address) will be transmitted and filed by Google in its different servers. To guarantee the protection of your data, Google is attached to the Privacy Shield protected by our regulations.

6. How long do you keep my data?

Personal data will be kept exclusively for the time necessary to allow your browsing the website, analyse your browsing (only if you have accepted our cookies policy), process requests for products, services or information that, if applicable, you request through the web and maintain, develop and control the business relationships that may be established as a result of those requests. When they are no longer necessary for the purposes for which they were collected, and unless you had consented to their conservation for a longer period of time, the data will be deleted in accordance with the provisions of the data protection regulations, which implies its blockade: your data will be available only upon request of the Prosecutor's Office or the competent Public Administrations, judges and courts during the lapsing limitation periods for legal actions that may derive (generally, 10 years for money laundering prevention and financing of the terrorism regulations, and up to 21 years for enforcement of the Civil Code and mortgage legislation). Once the blocking period has elapsed, the data will be completely deleted.

7. What are my rights?

Our data protection regulations give you a series of rights in relation to the processing of your data that imply our services, which we can summarize below:

  • Right of access. You have the right to know what kind of data we are processing with and the characteristics of the treatment we are carrying out.
  • Right of rectification. You have the right to request the modification of your data because they are inaccurate or not true.
  • Right of data portability. You have the right to be able to obtain a copy in an interoperable format of the data that is being processed.
  • Right to limitation of data processing in the cases included in the Law.
  • Right to oppose automated decision-making.
  • Right of erasure. You have the right to request the deletion of your data when the processing is no longer necessary.
  • Right of opposition. You have the right to request the cessation of commercial communications in the terms indicated above.
  • Right to revoke the consent given.

You may exercise any of your rights by email addressed to atencioncliente@abanca.com or by postal mail to the postal address Calle San Andrés 135-137, Planta Baja, CP: 15003 - A Coruña, Spain, indicating the right to exercise and accompanying the documentation required.

On the website of the Agencia Española de Protección de Datos AEPD (Spanish Agency for Data Protection) you can find a series of templates that will help you in the exercise of your rights.

Also, you have the right to file a claim with the control authority (in Spain, the AEPD) in case you consider your rights infringed.