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Quality Service

Quality is one of the ABANCA values and one of the principles in the progress of our entity. The three cornerstones of ABANCA’s quality culture are:

To foster the use of quality management tools

By promoting the best practices and the use of quality management tools, fostering our employee’s implication with team working, information fluency, internal communication, training and achievement recognition.

Management excellency through a process focusing

Boosting actions to enhance the continuous improvement and excellency in process management to increase competitivity and creation of value.

To know the needs and improve customers’ satisfaction

To identify expectation and needs of both internal and external clients to provide quality and fully satisfactory products.

Quality Policy

Our Quality Policy shows we are committed to the continuous improvement and excellent management of our processes and services as the basis of a quality service. We achive so by boosting best practices among our management systems, knowing the expectations from our clients both internal and external and driving improvement actions. Towards its development and revision the mission, the vision and strategic plan of the entity had been considered and it is based on the three abovementioned cornerstones.

Service Excellence

Organigrama

Quality Certificates

AENOR Certificate of Excellence in Business Banking Services 11/09/2019 certificado-banca-negocios-en
AENOR Certificate of Excellence in Personal Banking Services 17/09/2019 certificado-banca-particulares-en
AENOR Certificate Client Service Charter: Préstamo 24h 06/02/2019 certificado-carta-servicio-en
AENOR Certificate Quality Management Systems ISO 9001:2015 15/02/2019 certificado-iso-9001-en
AENOR certificate Zero Waste 30/03/2022 certificado-aenor-residuo-cero-en
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