Quality is one of the ABANCA values and one of the principles in the progress of our entity. The three cornerstones of ABANCA’s quality culture are:
To foster the use of quality management tools
By promoting the best practices and the use of quality management tools, fostering our employee’s implication with team working, information fluency, internal communication, training and achievement recognition.
Management excellency through a process focusing
Boosting actions to enhance the continuous improvement and excellency in process management to increase competitivity and creation of value.
To know the needs and improve customers’ satisfaction
To identify expectation and needs of both internal and external clients to provide quality and fully satisfactory products.
Our Quality Policy shows we are committed to the continuous improvement and excellent management of our processes and services as the basis of a quality service. We achive so by boosting best practices among our management systems, knowing the expectations from our clients both internal and external and driving improvement actions. Towards its development and revision the mission, the vision and strategic plan of the entity had been considered and it is based on the three abovementioned cornerstones.
|AENOR Certificate of Excellence in Business Banking Services||11/09/2019||certificado-banca-negocios-en|
|AENOR Certificate of Excellence in Personal Banking Services||17/09/2019||certificado-banca-particulares-en|
|AENOR Certificate Client Service Charter: Préstamo 24h||06/02/2019||certificado-carta-servicio-en|
|AENOR Certificate Quality Management Systems ISO 9001:2015||15/02/2019||certificado-iso-9001-en|